This Privacy Policy, together with the AllScale Inc. User Agreement (which can be found at AllScale Inc. User Agreement) explains how AllScale Inc. (from now on "AllScale" or the "Controller"), a Delaware corporation, lawfully processes, collects, uses, shares, and protects your information obtained through the website allscale.io (from now on the "Site"). The terms "we," "us," and "our" refer to AllScale Inc. and its Affiliates (together "AllScale"). AllScale is a company truly committed to the fundamental rights and freedoms of Persons, in particular, with the rights to protection of personal data.
When we ask for specific personal information from users, it is because we are required by law to process this information, or it is relevant for particular purposes. If you choose not to provide us with this information, we won't be able to offer our services. Any non-required information you provide to us is done so voluntarily. You decide whether to provide us with this non-required information or not.
You, as the holder of personal data, acknowledge and agree:
1. That you are legally an adult according to your country's laws;
2. To you freely give us your consent to process your personal data to provide you with the AllScale Services;
3. That this Privacy Policy has been made known to you;
4. To you have read, understood and agreed to the terms set out in this Privacy Policy;
You have the right to withdraw the consent given to AllScale for processing your personal data at any time. To remove your permission, you must send an e-mail to hi@allscale.io, which must contain at least the following information and documentation:You have the right to withdraw the consent given to AllScale for processing your personal data at any time. To remove your permission, you must send an e-mail to hi@allscale.io, which must contain at least the following information and documentation:
1. Your name and email address, or other means to communicate the answer to your request;
2. The valid documents proving your identity (simple copy in printed or electronic format of your ID or passport) or, if applicable, a simple copy in printed or electronic form of the power of attorney of the person that will represent you, and their corresponding ID or passport;
3. A clear and precise indication that you desire to withdraw your consent, and
4.Any other element or document that facilitates the location of your personal data.
To comply with your request, it will be done after authenticating your identity; AllScale will confirm the acknowledgment of your withdrawal instruction and, if possible, will destroy any personal data collected from you. Please note that if you withdraw your consent, AllScale won't be able to provide any services.
AllScale will confirm the acknowledgment of your withdrawal instruction and, if possible, will destroy any personal data collected from you. Please note that if you withdraw your consent, AllScale won't be able to provide any services.
If you are not an adult according to your country's law, you are not entitled to our services or give us your personal data. If you are not an adult, please do not try to use or attempt to register.
We want you to understand the types of information we process when you register and use AllScale's services (hereinafter the "Data")
3.1 Information You Provide to Us at Registration
When you create an AllScale Account, you provide us with personal information that includes your identification data such as:
Full Name and Surname without abbreviation
Date of birth
Gender
Birth state and country
Nationality
Username and password
E-mail address
Full personal address and zip code
Financial and wealth data
Employment data (except trade union membership)
Mobile phone number
Google authenticator to be used for 2FA verification for improved security.
Geolocation of the mobile device, or the IP address of the computer, from which you opened your account;
A valid official ID
3.2 Information on special categories of personal data
Regarding the due functioning and to apply the proper security measures to your AllScale Account, we process your personal data relating to physical characteristics and biometrics, such as facial recognition or fingerprints. As this information is considered as a special category of personal data, we need your explicit consent to process this information.
Your express consent to process your biometric data will be interpreted if you choose to use the "biometrics security" option in our AllScale App. AllScale does not handle any other particular category of personal data without your express consent.
3.3 Information we collect as you use AllScale Services
3.3.1 Service Usage Information
Through your use of the Site and our different AllScale Services, we also monitor and obtain tracking information related to usages such as:
(a) Access date & time,
(b) Device identification,
(c) Operating system,
(d) Browser type, and
(e) IP address.
A processor collects this information under the supervision of the Controller. This service usage data helps our systems ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
3.3.2 Transaction Information
For all AllScale User accounts, we collect transaction information, including deposit snapshots, account balances, trade history, withdrawals, order activity, and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection and legal case resolution.
3.4 Information Related to Non-Custodial Wallet Services
When you use our non-custodial wallet service, AllScale does not process, store, or have access to your private keys. You are the sole custodian of your wallet and private keys.To provide our service, we may process publicly available information from the blockchain that is associated with your wallet's public address (“public key”). This includes data such as transaction history and account balances, which we display to you through the AllScale interface. Additionally, information stored on-chain may be public, immutable, and not easily removed or deleted and, in many cases, cannot be deleted. Your public keys may reveal information about you and this information can potentially be correlated now or in the future by any party who chooses to do so, including law enforcement. If you are unfamiliar with blockchain technology and its transparent and public nature, we strongly encourage you to conduct your own research into blockchain before electing to use our services.
3.5 Information Related to Invoicing Services
When you generate an invoice, we process the information you provide, which may include the recipient's name, wallet address, email address, the description of goods or services, and the payment amount.
We also process transaction information related to the payment of the invoice, which is collected for all AllScale User accounts.
4.1 To provide and maintain our services
We use the information collected to deliver the best quality of our services and verify user identity. This now includes processing public wallet data to display within the non-custodial wallet interface and processing invoice data to facilitate payment collection between parties. Without processing this information, we would be unable to offer these services.
We use the IP address and unique identifiers stored in your device's cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information, and transaction-related information.
4.2 To protect our users
We use the information collected to protect our platform, AllScale User's accounts, and archives.
We use IP addresses and cookie data to protect against automated abuse such as spam, phishing, and Distributed Denial of Service (DDoS) attacks.
We analyze trading activity to detect suspicious behavior early to prevent potential fraud and loss of funds to bad actors.
4.3 To comply with legal and regulatory requirements
Respect for the privacy and security of data you store with AllScale informs our approach to complying with regulations, governmental requests, and user-generated inquiries. We will not disclose or provide any personal information to third-party sources without review from our legal case team and/or prior consent from the user.
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and AllScale's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.
To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), AllScale requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. These services are conducted by a processor who delivers all the results to AllScale.
4.4 To measure Site performance
We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform's performance and to resolve issues with the user experience.
We continuously monitor our systems' activity information and communications with users to look for and quickly fix problems.
4.5 To communicate with you
We use personal information collected, like an e-mail address, to interact with users directly when providing customer support on a ticket or to keep you informed on logins, transactions, and security.
4.6 To deliver our newsletter, which includes publicity and sales, when chosen
Subscribing to our news and publicity services is voluntary. You will always have the option to opt out.
4.7 To enforce our AllScale User Agreement and other agreements and policies
AllScale reserves the right to terminate the provision of service to any user found engaging in activities that violate our policies.
Cookies are text files that are automatically downloaded and stored on the hard drive of the user's computer when browsing a specific website. They allow the Internet server to remember some data about the user, including the user's preferences for viewing the pages on that server, as well as user credentials such as username and password.
AllScale informs you that it uses cookies on the Site to obtain personal information. If you do not agree with the use of this technology, please disable cookies in your browser settings or refrain from using our Site.
AllScale may transfer its customers' personal data to other companies or authorities for the purposes set out in this Privacy Policy. These data transfers include the following:
(a) Affiliates
Since AllScale is part of an international group, your personal data may be communicated to other companies within the same corporate group and under the same data privacy policy, including our affiliates. Our affiliates have implemented data protection measures and policies consistent with ours, complying with applicable laws in each country, and adhering to this Privacy Notice.
(b) Service Providers
AllScale may send all or part of your personal data to processors or service providers who assist us with certain data processing activities. These service providers may include
(i) technology companies that provide communication or infrastructure services, and (ii) companies that manage publicity or loyalty programs. In all these cases, AllScale ensures that service providers are contractually obligated to protect customers' personal data.
(c) Legal Authorities
AllScale may transfer personal data to administrative or judicial authorities when required for safeguarding public interest, protecting AllScale's or third parties' rights, or for the enforcement and administration of justice. AllScale may also disclose personal data when we believe, in good faith, that it is required by law or necessary to protect you, respond to claims, or safeguard AllScale's property, its affiliates, or third parties' rights.
(d) Corporate Transactions
Customer information may be communicated or transferred to third parties in the course of a corporate transaction, such as a merger, asset sale, or acquisition, always with the aim of protecting the users' best interests.
(e) Consent or Legal Requirement
In other cases, when permitted by applicable law or with your express consent.
(f) Third-Party Service Providers
AllScale may share your personal data with third parties, including payment providers, onramp and offramp service provider and with other companies within the financial technology ecosystem, including banks, digital wallets, and exchanges. In these cases, AllScale will share only the information necessary to complete the transaction you initiated, and you will be asked to provide your consent for such transfers. Please note that these third parties operate under their own privacy policies.
AllScale uses third-party software solutions for multifactor authentication, including “Passkeys” provided by third parties, such as Google or Apple. Your use of Passkeys is governed by the relevant Passkey provider’s terms of service agreements and privacy policies. We cannot, and do not, make any representations or warranties of any kind regarding the security of any third-party Passkey service or its data collection and security practices. Your use of Passkeys in concert with AllScale is solely at your own risk.
When you use our invoicing service, the information contained in the invoice will be shared with the intended recipient. If the recipient chooses to pay via credit card or another on-ramp method, we will share necessary transaction data with our third-party payment partners to process the payment.
To use these on-ramp payment services, you or the party paying the invoice may be redirected to our partner's platform to complete a Know-Your-Customer (KYC) and identity verification process. This process is governed by the partner's own privacy policy. AllScale may receive confirmation of the verification status but does not typically collect the underlying identity documents provided to the partner.
In all such cases, AllScale will only share the information required to complete the transaction you initiated, and you will be asked for consent for these transfers. Please note that these third parties operate under their own privacy policies.
AllScale offers you options regarding how we use your personal data. You can make your preferences known through the following options:
(a) You may choose to decline receiving marketing communications before registering for our services.
(b) You may unsubscribe from our email lists using the unsubscribe mechanism provided in our emails.
AllScale has implemented various security measures to ensure that your data is not lost, abused, or altered. These security measures include, but are not limited to, PCI scanning, Secure Sockets Layer encryption, pseudonymization, internal data access restrictions, and strict physical access controls to buildings and files. AllScale ensures that all user data is treated as confidential, and we have taken precautions with our personnel to ensure data security.
While AllScale secures your account information on our systems, these protections do not extend to the private keys of your non-custodial wallet. You are solely responsible for implementing your own security measures to protect your private keys. The loss or compromise of your private keys will result in the irreversible loss of your funds, and AllScale cannot recover them. We strongly encourage you to take personal precautions to protect your informationPlease note that while we implement robust security measures, it is impossible to guarantee 100% secure transmission of data over the Internet or through electronic storage methods. We encourage you to take your own precautions to protect your personal information.
You have the right to access the personal data we hold about you, how we use it, and the conditions under which we use it. You also have the right to request the correction of any outdated, inaccurate, or incomplete information. You may request that your data be deleted when you believe it is no longer needed for the purposes it was collected (right to be forgotten). You also have the right to receive your personal data in a structured, commonly used, and machine-readable format, and, where technically feasible, to transmit it to another controller without hindrance. These are known as your privacy rights.
To exercise any of these rights, please email us at contact@AllScale.com, providing the following information and documentation:
(a) Your name and contact details, or another means of communication.
(b) A valid document proving your identity (a copy of your ID or passport), or, if applicable, a copy of the power of attorney for your representative, along with their identification.
(c) A clear and specific description of the data you wish to access, correct, or delete.
d) Any additional information or documents that will help us locate your personal data.
For requests to correct personal data, please specify the changes to be made and provide supporting documentation.
Upon confirming your identity, we will provide access to your personal data as requested, either at AllScale’s offices or through another agreed-upon method.
Under the European General Data Protection Act, every European user is entitled to the following:
a) The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
b) The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete any information you believe is incomplete.
c) The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
d) The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
e) The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
f) The right to data portability – You have the right to request we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us contact@AllScale.com.
We are active across the world. This means that we may transfer your personal data abroad if required to do so for the business and commercial purposes described in the Section above entitled “WHY DOES ALLSCALE COLLECT THIS INFORMATION” In certain cases, this may include transferring data to countries which do not offer the same level of protection as the laws of your country (such as for example the data protection legislation of the EU/EEA).
When making such transfers, we will ensure that they are subject to appropriate safeguards in accordance with the General Data Protection Regulation (Regulation 2016/679) or other relevant data protection legislation.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act, as amended (“CCPA”).
For more details about the personal information we collect from you and the types of third-party cookies, if any, that we use, please see the Section above entitled “INFORMATION ALLSCALE PROCESSES” We collect this information for the business and commercial purposes described in the Section above entitled “WHY DOES ALLSCALE COLLECT THIS INFORMATION.” We share this information with the categories of third parties described in the Section above entitled “WITH WHOM DOES ALLSCALE SHARE YOUR PERSONAL DATA.” We do not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out).
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at contact@AllScale.com. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
AllScale may update this Privacy Policy to reflect changes in the law or our practices regarding personal data collection and usage. The updated Privacy Notice will be published on our Site and sent to you via email. The updated policy will include the effective date, which will always be prominently displayed.AllScale Inc. may update this Privacy Policy to reflect changes in the law or our practices regarding personal data collection and usage. The updated Privacy Notice will be published on our Site and sent to you via email. The updated policy will include the effective date, which will always be prominently displayed.
If we make significant changes to how your personal data is processed, we will notify you by email and post an announcement on our Site. By continuing to use our Site after the Privacy Policy changes, you consent to the updated policy, as permitted by law.
If you have any questions or concerns regarding this Privacy Policy, or if you wish to file a Data Protection request, please refer to our FAQ or contact us through our Support Page.
AllScale is a financial technology developer, not a bank and does not provide digital assets custodian services.