Policy

You have the right to withdraw the consent given to AllScale for processing your personal data at any time. To remove your permission, you must send an e-mail to hi@allscale.io, which must contain at least the following information and documentation:You have the right to withdraw the consent given to AllScale for processing your personal data at any time. To remove your permission, you must send an e-mail to hi@allscale.io, which must contain at least the following information and documentation:
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1. Your name and email address, or other means to communicate the answer to your request;
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2. The valid documents proving your identity (simple copy in printed or electronic format of your ID or passport) or, if applicable, a simple copy in printed or electronic form of the power of attorney of the person that will represent you, and their corresponding ID or passport;
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3. A clear and precise indication that you desire to withdraw your consent, and
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4.Any other element or document that facilitates the location of your personal data.
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To comply with your request, it will be done after authenticating your identity; AllScale will confirm the acknowledgment of your withdrawal instruction and, if possible, will destroy any personal data collected from you. Please note that if you withdraw your consent, AllScale won't be able to provide any services.

AllScale will confirm the acknowledgment of your withdrawal instruction and, if possible, will destroy any personal data collected from you. Please note that if you withdraw your consent, AllScale won't be able to provide any services.
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If you are not an adult according to your country's law, you are not entitled to our services or give us your personal data. If you are not an adult, please do not try to use or attempt to register.

4.1 To provide and maintain our services
We use the information collected to deliver the best quality of our services and verify user identity. This now includes processing public wallet data to display within the non-custodial wallet interface and processing invoice data to facilitate payment collection between parties. Without processing this information, we would be unable to offer these services.

We use the IP address and unique identifiers stored in your device's cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we cannot provide you with services without data like identification, contact information, and transaction-related information.

‍4.2 To protect our users
We use the information collected to protect our platform, AllScale User's accounts, and archives.

We use IP addresses and cookie data to protect against automated abuse such as spam, phishing, and Distributed Denial of Service (DDoS) attacks.

We analyze trading activity to detect suspicious behavior early to prevent potential fraud and loss of funds to bad actors.

‍4.3 To comply with legal and regulatory requirements
Respect for the privacy and security of data you store with AllScale informs our approach to complying with regulations, governmental requests, and user-generated inquiries. We will not disclose or provide any personal information to third-party sources without review from our legal case team and/or prior consent from the user.

In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and AllScale's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), AllScale requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. These services are conducted by a processor who delivers all the results to AllScale.

‍4.4 To measure Site performance
We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform's performance and to resolve issues with the user experience.

We continuously monitor our systems' activity information and communications with users to look for and quickly fix problems.

‍4.5 To communicate with you
We use personal information collected, like an e-mail address, to interact with users directly when providing customer support on a ticket or to keep you informed on logins, transactions, and security.

‍4.6 To deliver our newsletter, which includes publicity and sales, when chosen
‍Subscribing to our news and publicity services is voluntary. You will always have the option to opt out.

‍4.7 To enforce our AllScale User Agreement and other agreements and policies
‍AllScale reserves the right to terminate the provision of service to any user found engaging in activities that violate our policies.

4.8 To Administer the Reward System
‍We process your platform usage data to track your eligibility for AllScale Points and to execute the distribution of rewards in accordance with our User Agreement.

AllScale may transfer its customers' personal data to other companies or authorities for the purposes set out in this Privacy Policy. These data transfers include the following:
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(a) Affiliates
Since AllScale is part of an international group, your personal data may be communicated to other companies within the same corporate group and under the same data privacy policy, including our affiliates. Our affiliates have implemented data protection measures and policies consistent with ours, complying with applicable laws in each country, and adhering to this Privacy Notice.
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(b) Service Providers
AllScale may send all or part of your personal data to processors or service providers who assist us with certain data processing activities. These service providers may include
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(i) technology companies that provide communication or infrastructure services, and (ii) companies that manage publicity or loyalty programs. In all these cases, AllScale ensures that service providers are contractually obligated to protect customers' personal data. (iii) wallet infrastructure providers: we share specific authentication data (such as your email address or unique user identifier) with our wallet infrastructure partner, Turnkey, solely to facilitate the generation of your secure wallet credentials and to send One-Time Passwords (OTPs) required for account registration and transaction signing. Turnkey is contractually prohibited from using your personal information for any purpose other than providing these security services.
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(c) Legal Authorities
AllScale may transfer personal data to administrative or judicial authorities when required for safeguarding public interest, protecting AllScale's or third parties' rights, or for the enforcement and administration of justice. AllScale may also disclose personal data when we believe, in good faith, that it is required by law or necessary to protect you, respond to claims, or safeguard AllScale's property, its affiliates, or third parties' rights.

(d) Corporate Transactions
Customer information may be communicated or transferred to third parties in the course of a corporate transaction, such as a merger, asset sale, or acquisition, always with the aim of protecting the users' best interests.

(e) Consent or Legal Requirement
In other cases, when permitted by applicable law or with your express consent.

(f) Third-Party Service Providers
AllScale may share your personal data with third parties, including payment providers, onramp and offramp service provider and with other companies within the financial technology ecosystem, including banks, digital wallets, and exchanges. In these cases, AllScale will share only the information necessary to complete the transaction you initiated, and you will be asked to provide your consent for such transfers. Please note that these third parties operate under their own privacy policies.

AllScale uses third-party software solutions for multifactor authentication, including “Passkeys” provided by third parties, such as Google or Apple. Your use of Passkeys is governed by the relevant Passkey provider’s terms of service agreements and privacy policies. We cannot, and do not, make any representations or warranties of any kind regarding the security of any third-party Passkey service or its data collection and security practices. Your use of Passkeys in concert with AllScale is solely at your own risk.

When you use our invoicing service, the information contained in the invoice will be shared with the intended recipient. If the recipient chooses to pay via credit card or another on-ramp method, we will share necessary transaction data with our third-party payment partners to process the payment.

To use these on-ramp payment services, you or the party paying the invoice may be redirected to our partner's platform to complete a Know-Your-Customer (KYC) and identity verification process. This process is governed by the partner's own privacy policy. AllScale may receive confirmation of the verification status but does not typically collect the underlying identity documents provided to the partner.

In all such cases, AllScale will only share the information required to complete the transaction you initiated, and you will be asked for consent for these transfers. Please note that these third parties operate under their own privacy policies.

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